Mystery Shopper & Secret Shopper Investigations
In today’s competitive marketplace, businesses can’t afford to be blind to what’s really happening at the ground level. Secret shopper services—also known as mystery shopper investigations—provide a confidential, unbiased assessment of your customer-facing operations. At KB Tenacious, LLC, we offer professional mystery shopper investigations throughout Skagit, Whatcom, and Snohomish Counties, helping business owners, franchise operators, and corporate managers understand exactly how their teams and locations are performing when no one’s watching.
Unlike standard retail feedback or internal audits, our investigations are performed by licensed private investigators trained to document and report on behaviors that could affect revenue, compliance, or reputation.
What Is a Secret Shopper Investigation?
A secret shopper is an undercover investigator who poses as a regular customer to observe, evaluate, and document the real-time behaviors of employees, store conditions, and customer service experiences. This service is especially effective for:
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Retail stores, restaurants, and hospitality venues
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Franchise operators monitoring regional consistency
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Medical offices, wellness clinics, or cannabis dispensaries
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Property management and leasing offices
We tailor each assignment to your specific concerns—whether it’s evaluating employee honesty, policy compliance, sales practices, or general customer experience.
Why Choose KB Tenacious for Mystery Shopping Services?
As a licensed and armed private investigation agency, KB Tenacious goes beyond traditional mystery shopping companies. We bring investigative rigor to every assignment, ensuring our findings are detailed, accurate, and court-defensible if needed.
Our services include:
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Objective reporting on employee behavior, service quality, and professionalism
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Verification of compliance with policies, procedures, and legal requirements
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Testing of upselling, ID checks, refund policies, or employee knowledge
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Video, audio, and written documentation when appropriate and legal
Whether you're investigating suspected employee misconduct or simply want to improve operations, our secret shopper investigations deliver clarity from a customer’s perspective.
Serving Business Owners Across Northwest Washington
Our mystery shopper services are available throughout:
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Skagit County – Including Mount Vernon, Anacortes, Burlington, and Sedro-Woolley
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Whatcom County – Including Bellingham, Blaine, Lynden, and Ferndale
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Snohomish County – Including Everett, Lynnwood, Marysville, and Monroe
We work with single-location businesses as well as regional and multi-location operations that want a clear view of how each branch performs in real time.
See What Your Customers Really Experience
Whether you’re aiming to improve customer service, enforce internal standards, or confirm a suspicion of fraud or misconduct, our mystery shopper investigations offer valuable, actionable insight. At KB Tenacious, we deliver professionalism, discretion, and results.
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123-456-7890