Mystery Shopper & Secret Shopper Investigations
In today’s competitive marketplace, businesses need clear visibility into the customer experience and day-to-day operations. Mystery shopper services—also called secret shopper investigations—provide a confidential, unbiased assessment of customer-facing performance. KB Tenacious, LLC offers professional mystery shopper investigations throughout Lewis, Thurston, Pierce, and Cowlitz Counties to help business owners, franchise operators, and managers understand how staff and locations perform under normal conditions.
Unlike standard retail feedback or internal audits, our investigations are conducted by licensed private investigators trained to document service quality, policy adherence, and operational concerns that can affect revenue, compliance, and reputation.
What Is a Mystery Shopper Investigation?
A mystery shopper investigation is a structured, undercover evaluation in which a trained investigator poses as a typical customer to observe and document real-time service, procedures, and operational conditions. This service is especially effective for:
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Retail stores, restaurants, and hospitality venues
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Franchise operators monitoring consistency across locations
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Medical offices, wellness clinics, and regulated retail environments
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Property management and leasing offices
Each assignment is tailored to your priorities, whether you need to assess professionalism, policy compliance, sales practices, customer experience, or suspected misconduct.
Why Choose KB Tenacious for Mystery Shopping Services?
KB Tenacious, LLC provides mystery shopper investigations through a licensed private investigation agency, delivering a higher standard of documentation and professionalism than traditional “survey-style” shopping services.
Our services may include:
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Objective reporting on employee behavior, service quality, and professionalism
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Verification of compliance with policies, procedures, and applicable requirements
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Evaluation of upselling, product knowledge, ID procedures, refund handling, and customer interaction standards
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Discreet documentation and written reporting (audio/video only when appropriate and lawful)
Whether you suspect internal misconduct or simply want to improve operations, our investigations provide clear, actionable insight from a customer’s perspective.
Service Area — Western Washington
Mystery shopper investigations are available throughout:
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Lewis County (Centralia, Chehalis, Napavine, Winlock)
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Thurston County (Olympia, Tumwater, Lacey, Yelm)
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Pierce County (Tacoma, Lakewood, Puyallup, Buckley)
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Cowlitz County (Longview, Kelso, Woodland) (add if you serve it — matches your earlier counties)
We work with single-location businesses as well as multi-location operations seeking consistent, report-based evaluation across branches.
See What Your Customers Really Experience
If you want to improve customer service, enforce internal standards, or confirm a concern regarding misconduct or policy violations, mystery shopper investigations provide a clear view of everyday performance.
Contact KB Tenacious, LLC today to schedule a confidential consultation for mystery shopper services.