KB TENACIOUS, LLC — PRIVACY POLICY
Last Updated: June 24, 2026
KB Tenacious, LLC ("KBT," "we," "us," or "our") takes your online privacy seriously. This Privacy Policy explains what information we collect through kbtenacious.com ("Site"), why we collect it, how it is used, and your rights regarding that information. Please contact us with any questions or concerns.
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WHAT WE COLLECT AND WHY
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PERSONAL INFORMATION
The only personal information we collect is information you voluntarily provide. If you submit a contact form, inquiry, or service request, we may collect your name, email address, phone number, and the content of your message. If you are not comfortable submitting information through a form, you may contact us directly by phone or email.
IP ADDRESSES
Your IP address may be collected and stored as part of standard website logging. We use this information to understand general traffic patterns and to detect and defend against suspicious or malicious activity.
SITE ANALYTICS
We use website analytics tools, including tools provided by Wix.com, to collect non-personally identifiable session data such as page response times, time spent on pages, and browsing behavior. This helps us understand how visitors use our Site and make improvements. This data is aggregated and is not used to identify individual visitors.
SMS / TEXT MESSAGING
If you opt in to receive SMS messages from KB Tenacious, LLC, please refer to the SMS section below. Mobile opt-in data, SMS consent, and SMS message content are governed exclusively by the SMS / Text Messaging Privacy Notice in this policy and are not subject to any other data sharing described herein.
OTHER INFORMATION
We may collect additional non-personal and limited personal information as necessary to operate our services, provide customer support, and comply with applicable laws and regulations.
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HOW WE USE YOUR INFORMATION
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We use the information we collect to:
- Respond to inquiries and service requests
- Communicate with you about your account, services, or matters you have raised
- Troubleshoot issues and provide customer support
- Improve and maintain our Site
- Comply with applicable laws, regulations, and legal obligations
- Detect and prevent fraud, abuse, or unauthorized access to our Site
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COOKIES
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Our Site uses cookies to function properly. Cookies are small text files stored by your browser that allow recognition of a returning user or device. We use a cookie banner that allows you to opt in or opt out of non-essential cookie categories. You may also set your browser to block non-essential cookies, though some parts of the Site may not perform as intended if you do.
Click the "Cookie settings" link in the footer to review and update your preferences at any time.
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CAPTCHA
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We may use CAPTCHA challenges (such as image selection prompts) to confirm that a user is human and to prevent automated systems from accessing or abusing our Site.
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HOSTING AND DATA STORAGE
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Our Site is hosted on the Wix.com platform. Wix.com provides us with the infrastructure to operate our Site and offer services online. Data you submit through this Site may be stored through Wix.com's data storage systems and databases. Wix.com stores data on secure servers behind a firewall. For more information, see Wix.com's Privacy Policy at wix.com/about/privacy.
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WHO WE SHARE INFORMATION WITH
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We do not sell your personal information. We may share limited information only with:
- Wix.com and other platform or service providers necessary to operate this Site
- Authorized internal staff or contractors who require access to provide services to you
- Legal or regulatory authorities when required by law, court order, or to protect the safety of any person
We do not share your information with third parties for marketing or advertising purposes.
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SMS / TEXT MESSAGING PRIVACY NOTICE
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KB Tenacious, LLC may offer SMS/text messaging for customer communication, including appointment coordination, service updates, scheduling, reminders, case-related communications, and general support.
WHAT WE COLLECT VIA SMS
When you opt in to receive SMS messages, we may collect:
- Your mobile phone number
- Your name (if provided)
- Message content you send to us and our replies
- Date and time of messages
- Service-related details you choose to share via text
HOW WE USE SMS INFORMATION
We use SMS-related information to communicate with you about services and scheduling, send reminders and confirmations, respond to inquiries, maintain records for operational and legal purposes, and improve our communications.
WHO WE SHARE SMS INFORMATION WITH
We may share SMS-related information only with:
- SMS service providers and platform vendors that help us send and receive messages
- Authorized internal staff or contractors who need access to provide services
- Legal or regulatory authorities when required by law or to protect safety
Mobile opt-in data and SMS consent are not shared with any third parties, affiliates, or partners for marketing or promotional purposes. Notwithstanding any other provision of this Privacy Policy, mobile opt-in data, SMS consent, and SMS message content are excluded from any data sharing described elsewhere in this policy.
OPTING OUT
You may opt out of SMS messages at any time by texting STOP. After opting out, you may receive one final confirmation message. You may re-subscribe at any time by following the instructions provided by KB Tenacious, LLC. For assistance, text HELP, visit kbtenacious.com, or email Support@KBTenacious.com.
Message frequency may vary. Message and data rates may apply. Consent to receive SMS messages is not a condition of purchase or service.
DATA SECURITY AND RETENTION (SMS)
We take reasonable steps to protect the security of SMS communications. We retain SMS records only as long as necessary for business purposes, legal compliance, or service documentation.
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YOUR RIGHTS
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If you would like to access, correct, amend, or delete any personal information we hold about you, please contact us at Support@KBTenacious.com. We will respond to reasonable requests within a reasonable time.
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POLICY UPDATES
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We reserve the right to modify this Privacy Policy at any time. Changes take effect upon posting to this Site. We will update the "Last Updated" date at the top of this page when changes are made. If we make material changes to this policy, we will note that an update has been made so you are aware of what changed.
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CONTACT
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KB Tenacious, LLC
5061 Jackson Highway, Toledo, WA 98591
Phone: (360) 599-7373
Email: Support@KBTenacious.com