Our Privacy Policy
Data We Collect
KB Tenacious, LLC takes your online privacy and security seriously. Because of this, we collect only the minimum information necessary to serve you. We may collect information such as names, email addresses, and phone numbers only when you voluntarily provide them. Our website may also collect IP addresses for security purposes. An IP address is a network address assigned to your internet connection and helps us detect suspicious activity and defend against malicious use of our website.
We may also use a CAPTCHA challenge (such as selecting images) to confirm that a user is human and to prevent automated systems from accessing or abusing our site.
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To maintain transparency, we have listed below what information we collect, why we collect it, and how it is used. Please contact us with any questions or concerns.
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Personal Information
The only personal information we collect is the information you choose to provide. We receive, collect, and store any information you enter on our website or provide us in any other way. For example, if you submit a form on our website, we may collect personally identifiable information such as your name, email address, phone number, and communications.
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If you are not comfortable providing information through our contact form, you may contact us by phone or email.
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IP Address
Your IP address may be collected and stored as part of standard website logging. This helps us understand general traffic patterns and defend against unwanted or malicious activity.
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Site Analytics (Traffic & Usage Data)
We may use software tools to measure and collect session information, including page response times, time spent on pages, page interaction information, and methods used to browse away from a page. This information helps us improve our website and provide a better user experience.
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Other Information
We may collect non-personal information and limited personal information necessary to operate our services, provide customer and/or technical support, and comply with applicable laws and regulations. This does not include mobile opt-in data, SMS consent, or SMS message content, which are governed exclusively by the SMS / Text Messaging Privacy Notice below.
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Cookies
Our website uses cookies to function properly. Cookies are small text files stored by your browser that allow recognition of a user or device. We use a cookie banner that allows you to opt in or opt out of cookie categories. You can set your browser to block non-essential cookies, but some parts of the site may not perform as intended.
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Click the “Cookie settings” link in the footer banner to review and update your preferences.
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Hosting
Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to offer services. Your data may be stored through Wix.com’s data storage, databases, and general Wix.com applications. They store your data on secure servers behind a firewall.
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Communications
We may contact you to notify you regarding your account, troubleshoot issues, resolve disputes, collect fees or monies owed, send updates about our company, or contact you as necessary to enforce applicable laws or any agreement we may have with you. For these purposes, we may contact you through the communication methods you provide.
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SMS / Text Messaging Privacy Notice
KB Tenacious, LLC (“KBT,” “we,” “us,” or “our”) may offer SMS/text messaging for customer communication such as appointment coordination, service updates, scheduling, reminders, case-related communications, and general support.
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What Personal Information We Collect (via SMS)
When you opt in to receive SMS messages from us, we may collect:
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Your mobile phone number
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Your name (if provided)
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Message content you send to us and our replies
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Date/time of messages
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Service-related details you choose to share via text (such as scheduling details, address information for service, and other client-provided information)
How We Use Your Personal Information
We use SMS-related personal information to:
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Communicate with you about services, scheduling, and support
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Send reminders, confirmations, and service-related notices
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Respond to questions, requests, or inquiries you send by text
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Maintain records of communications for customer service, legal, and operational purposes
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Improve our communications and service delivery
Who We Share SMS Personal Information With
We may share SMS-related information only with:
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Our SMS service providers and platform vendors that help us send and receive messages
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Authorized internal staff and contractors who need access to provide services
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Legal or regulatory authorities when required to comply with law, enforce our rights, or protect safety
Mobile opt-in data and SMS consent are not shared with any third parties, affiliates, or partners for marketing or promotional purposes.
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Notwithstanding any other provision of this Privacy Policy, mobile opt-in data, SMS consent, and SMS message content are excluded from any data sharing described elsewhere in this policy.
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Opting Out / Managing SMS Preferences
You may opt out of SMS messages at any time by texting STOP. After opting out, you may receive one final confirmation message. You may re-subscribe at any time by following the instructions provided by KB Tenacious, LLC.
If you need assistance, text HELP, visit kbtenacious.com or email Support@kbtenacious.com
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Message Frequency and Fees
Message frequency may vary. Message and data rates may apply.
Data Security & Retention (SMS)
We take reasonable steps to protect the security of SMS communications and related information. We retain SMS communications only as long as necessary for business purposes, legal compliance, or service documentation.
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SMS Terms & Conditions — KB Tenacious, LLC
By opting in to receive SMS messages from KB Tenacious, LLC (“KBT”), you agree to receive SMS/text messages from us, which may include:
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Appointment reminders and confirmations
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Scheduling communications
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Service updates and notifications
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Support conversations and customer assistance
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Case-related or service-related communications (where applicable)
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Message frequency may vary. Message and data rates may apply. To opt out at any time, text STOP. For assistance, text HELP or visit kbtenacious.com
Consent to receive SMS messages is not a condition of purchase.
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Accessing / Updating Your Information
If you would like to access, correct, amend, or delete any personal information we have about you, please contact us at: Support@kbtenacious.com
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Policy Updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated so you are aware of what information we collect, how we use it, and under what circumstances (if any) we disclose it.